FAQs
What are pickup windows?
Vary by area; we confirm by WhatsApp/phone. Typically 45–60 minutes.
What to wear?
Comfortable clothes, closed shoes; light jacket in winter; hat & sunglasses.
Pregnant/back issues?
Avoid dune bashing; we can arrange a gentle ride or skip it.
Age policy?
Kids with an adult; some activities have minimum ages, helmets & waiver.
PER GROUP packages?
Cover up to the stated size; extra guests may need another vehicle.
Are quads/buggies safe?
Safety briefing, helmets mandatory, supervised routes.
Can I cancel?
More than 24h: full; 24–12h: 50%; <12h/no-show: non-refundable.
How do I pay?
Default is Cash on Pickup. Card payment is available on request; an additional 5% VAT + 5% bank charges apply.
Hotel pickup included?
Yes within Abu Dhabi zones; remote/private areas may incur a surcharge.
Bad weather?
We reschedule or fully refund if unsafe.
Vegetarian options?
Yes in the BBQ buffet; tell us about allergies.
Fast support?
WhatsApp (button on site) or Contact page.